Privacy policy
Privacy Policy
This Privacy Policy explains how Sapphire Pal collects, uses, stores, and protects your personal information when you visit our website, contact us, create an order, subscribe to marketing, or purchase products from us.
Sapphire Pal is an Australian-based online gemstone merchant established in 2014. Our website is: https://www.sapphirepal.com
By using our website or purchasing from Sapphire Pal, you agree to the collection and handling of your personal information as described in this Privacy Policy.
Who We Are
Sapphire Pal sells natural gemstones, loose gemstones, sapphire gemstones, colored gemstones, and selected bespoke jewelry services online. We dispatch orders from Australia and serve customers in Australia and internationally.
For privacy-related questions, please contact us at:
Email: pete@sapphirepal.com
What Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related details processed through secure payment providers
- Messages, inquiries, live chat conversations, or customer support requests
- Information you provide when requesting extra photos, videos, gemstone advice, or custom jewelry assistance
- Marketing preferences, such as newsletter subscriptions
We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, approximate location, referring website, and website activity.
How We Use Your Personal Information
We use personal information to operate our business and provide a secure, helpful, and trusted shopping experience. This may include using your information to:
- Process and fulfil orders
- Confirm payment and prevent fraud
- Pack, dispatch, track, and deliver orders
- Communicate with you about your order
- Respond to questions, Live Help messages, emails, or customer support requests
- Provide gemstone details, photos, videos, and purchase guidance
- Assist with custom jewelry, ring, pendant, or setting inquiries
- Manage returns, exchanges, refunds, disputes, or order issues
- Send marketing emails only where permitted or where you have subscribed
- Improve our website, product pages, customer experience, and services
- Comply with legal, tax, accounting, fraud prevention, and record-keeping obligations
Orders, Payments & Shipping
When you place an order with Sapphire Pal, we collect the information needed to process payment, prepare your order, and arrange delivery. Payment information is handled through secure third-party payment providers and Shopify checkout systems. Sapphire Pal does not store full credit card details on our own systems.
To deliver your order, we may share necessary shipping information with postal services, courier companies, fulfilment services, insurance providers, customs brokers, or related delivery partners.
For international orders, your personal information may be used on customs forms, shipping labels, import documents, or carrier records where required to deliver your order.
Live Help, Email & Customer Support
If you contact us through Live Help, email, social media, or another support channel, we may collect and store the information you provide so we can respond to your inquiry and assist you properly.
This may include gemstone questions, product preferences, photos or videos requested, shipping questions, import tax questions, custom jewelry discussions, and order-related communication.
Marketing & Email Communications
If you subscribe to our newsletter or agree to receive marketing, we may send you updates about new gemstones, special offers, educational content, product launches, or Sapphire Pal news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not sell your personal information to third-party marketers.
Cookies, Analytics & Website Tracking
Our website may use cookies and similar technologies to help the website function, improve your shopping experience, remember preferences, analyse website traffic, support checkout, prevent fraud, and understand how visitors use our website.
We may use Shopify tools, analytics tools, advertising pixels, or similar services to understand website performance and improve our marketing. These tools may collect information such as pages visited, products viewed, device information, browser type, approximate location, and interactions with the website.
You may be able to manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Sharing Personal Information with Service Providers
We may share personal information with trusted service providers only where needed to operate our business, provide services, process orders, or comply with legal obligations.
These service providers may include:
- Shopify and ecommerce platform providers
- Payment processors
- Fraud prevention and security providers
- Shipping, courier, postal, and insurance providers
- Email marketing platforms
- Analytics and advertising service providers
- Customer support, Live Help, or messaging tools
- Accountants, legal advisers, or professional service providers
- Government, customs, tax, or law enforcement authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
International Customers & Overseas Data Handling
Sapphire Pal is based in Australia, but we sell to customers worldwide. If you purchase from outside Australia, your information may be processed in Australia and may also be handled by service providers, couriers, payment processors, or technology platforms located in other countries.
By placing an order or using our website from outside Australia, you understand that your personal information may be processed in countries other than your own.
How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal, tax, accounting, fraud prevention, and business record-keeping purposes.
Order and transaction records may be retained for the period required by applicable laws and accounting obligations.
Your Privacy Rights
You may contact us to request access to the personal information we hold about you, ask for corrections, update your contact details, unsubscribe from marketing, or raise a privacy concern.
Depending on your location and applicable privacy laws, you may also have rights to request deletion, restriction, objection, or portability of your personal information.
We may need to verify your identity before responding to privacy-related requests.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we aim to protect your information, no online transmission, website, or electronic storage system can be guaranteed as completely secure.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or educational resources. We are not responsible for the privacy practices, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children’s Privacy
Sapphire Pal does not knowingly collect personal information from children. Our products and services are intended for customers who are able to make lawful online purchases.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations, or privacy practices.
The updated version will be published on this page with the latest effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, marketing preferences, or privacy rights, please contact Sapphire Pal:
Email: pete@sapphirepal.com
Website: https://www.sapphirepal.com
Effective date: 18 June 2026
