This yellow sapphire and the customer service at SapphirePal far exceeded my expectations in everyone possible. The sapphire is breathtaking, exactly like the video, I couldn’t be more pleased! Pete from SapphirePal communicated openly and was incredibly accomodating and kind. I look forward to making a beautiful piece of jewellery with this stone and I hope to purchase again in the future. Thank you so so much!

Great customer service! Pete has been so patient with me throughout the process. The stone was super pretty but not exactly what my fiancé wanted for his ring, so even in the return and refund process Pete helped me out despite being out of town, and advised me along the way until the process was done. Thank you, Pete!

great customer service color is more purple than with shades of pink this shop has high quality gems, it's very hard to find natural sapphires without treatments

These gems are gorgeous and such a beautiful color! I’m not sure yet what I’m going to have made with them but I’m sure it’ll look great!

This seller is amazing! We had a shipping issue and the seller went out of his way to make it right. The stones he sells are gorgeous and I would definitely order from him again. Thank you so much Pete!

Even more beautiful than expected—thank you! The storage case was a great bonus. Will definitely shop with you again!

The cut is so-so, but the color is very nice! I was surprised that it arrived very quickly. I was able to do business with you with peace of mind. Thank you!

Product was good but not exactly what I wanted. Return processed promptly and refund made in good time. Honest and reliable purchase from Australia to the UK. Would reccomend

the sapphire is even lovelier in person! everything was packaged securely and arrived faster than expected. thanks so much!

I received the stone and it is amazing. Shipping faster than initial deadline and the seller response friendly and informative. Thankyou

Both gems were beautiful and certainly of the quality described, they arrived promptly and without hassle. Though in the end I decided to pursue a slightly different design concept, I equally found the customer service to be truly excellent, so helpful, kind and responsive. I will certainly look to purchase from them again one day (soon I hope!).

The stone is exactly as the pictures showed and looks brilliant in person. Shipping was incredibly efficient and well-communicated.